ChexSystems and Consumer Issues

ChexSystems is a nationwide “banking credit bureau” that keeps track of people’s checking and savings account history, especially problems with deposit accounts.​

What ChexSystems Does

ChexSystems is a specialty consumer reporting agency that collects negative information about deposit accounts, such as unpaid overdraft fees, bounced checks, involuntary account closures, and suspected fraud. Banks and credit unions use ChexSystems reports and scores to decide whether to approve you for a new checking or savings account.​

How It Affects You

If your ChexSystems report shows serious or repeated banking issues, a bank can deny your application for a new account or place restrictions on you. Negative entries typically stay on your ChexSystems file for about five years, which can make it harder to open regular bank accounts during that time.​

Your Rights

ChexSystems is covered by the Fair Credit Reporting Act, so you are entitled to a free copy of your ChexSystems report (usually once every 12 months) and you can dispute inaccurate information. If a bank denies you due to ChexSystems, you should receive an “adverse action” notice telling you which reporting agency was used and how to request your report.

ChexSystems has several common problems for consumers: inaccurate or outdated negative records, difficulty opening accounts because of a single mistake, and frustrating dispute or access processes.​

Typical Consumer Issues

• False or mistaken negative entries (like accounts that are not yours, paid debts still showing, or mis-labeled “account abuse”) can get people wrongly denied new bank accounts.​

• Negative items can linger for up to about five years, so even a resolved problem may keep causing denials if it is not updated or removed.​

Disputes And Reinvestigation

• Consumers often report that disputes take a long time, receive “generic” responses, or result in ChexSystems simply confirming what the bank reported without fully investigating.​

• If ChexSystems or the bank fails to correct clear errors, people may need to escalate with written disputes, complaints to regulators, or legal help under the Fair Credit Reporting Act (FCRA).​

Access And System Problems

• Some consumers have trouble even accessing their online ChexSystems portal or getting a copy of their report, which makes fixing problems harder.​

• Complaints describe being bounced between ChexSystems and other vendors or banks, with neither side taking responsibility for technical glitches or incorrect data.​

How These Problems Affect You

• Being flagged by ChexSystems can mean repeated denials for basic checking or savings accounts, forcing people into high‑fee alternatives and making everyday finances more difficult.​

• This can indirectly affect overall financial health, even though ChexSystems itself does not control traditional credit scores with Equifax, Experian, or TransUnion.​

If you are experiencing problems, get your free ChexSystems report, identify specific errors, dispute in writing with documentation, and consider talking with a consumer‑rights attorney if denials or errors continue.

What You Can & Cannot Dispute on Your Credit Report

You can dispute inaccurate or incomplete information on your credit report, but not everything is eligible for dispute. Understanding what can and cannot be challenged is essential for effective credit repair and protecting your financial reputation.

What You Can Dispute

You are allowed to dispute any item on your credit report that you believe to be incorrect, incomplete, or the result of fraud. This includes:

• Accounts that don’t belong to you, including those resulting from identity theft.

• Incorrect account information, such as inaccurate balance, credit limit, or payment history, or accounts wrongly listed as open/closed.

• Incorrect late payments or collection entries that are not yours or are reported inaccurately.

• Outdated information, such as negative items that should have aged off (for example, most collections should drop after seven years).

• Inaccurate personal information, such as name misspellings, unfamiliar addresses, or wrong Social Security numbers.

• Bankruptcy records that are outdated or not actually filed by you.

If you encounter any of the above, gather supporting documentation and file a dispute with the relevant credit bureau(s) online, by phone, or by mail. If the dispute is found valid, the credit bureau must remove or correct the inaccurate item and notify all three main credit bureaus.

What You Cannot Dispute

Certain information on your credit report—if it is accurate and timely—cannot be removed or changed through a dispute:

• Accurate negative information, such as legitimate late payments or collections that are correctly reported, even if these hurt your score.

• Correct personal information, like your legal name, date of birth, current and former addresses, and Social Security number, so long as they are accurately tied to your identity.

• Correct public records, such as bankruptcies, liens, or judgments, if they are accurate and within the legal reporting period.

• Your credit scores themselves—they are calculated outputs based on your report data and cannot be disputed; only the underlying data can.

• Requests for credit (credit inquiries), if they were authorized and accurately reported.

What Happens if Your Dispute is Rejected?

If a credit bureau deems your dispute to be “frivolous” (e.g., lacking enough detail or repeatedly contesting the same accurate information without new evidence), they are not required to investigate and will notify you of the refusal. If the disputed item remains, you can request a statement of dispute to be added to your file, explaining your position for future credit reviewers.

Conclusion

You have the right to challenge any inaccurate, incomplete, or outdated information on your credit report, but valid data cannot be disputed merely for being unfavorable. Periodically review your credit reports for accuracy and promptly dispute any errors to maintain a healthy credit profile.

What is e-OSCAR?

e-OSCAR is the “Online Solution for Complete and Accurate Reporting” system through which the consumer reporting industry (consumer reporting agencies and data furnishers) resolve disputes brought by consumers concerning the accuracy of information maintained in their credit files.

When a consumer contacts a consumer reporting agency with a dispute, the agency transmits an electronic form called an ACDV through e-OSCAR to the data furnisher. The data furnisher responds to the consumer’s dispute by returning the ACDV through e-OSCAR. For example, if a consumer disputes the accuracy of the payment history on their Citibank credit card to Trans Union, Trans Union will send an ACDV to Citibank informing Citibank of the consumer’s dispute and Citibank will respond to that dispute by returning the ACDV to Trans Union.

e-OSCAR also allows data furnishers to correct or delete a consumer’s account by sending an electronic form called an AUD. When a consumer contacts a data furnisher and requests a change of information that has been previously reported, the data furnisher researches the account. If the data furnisher verifies that the account information in question needs to be modified, the company will use the e-OSCAR system to complete an AUD.

Disputes Ignored: Credit Repair Companies to Blame?

There have been a record breaking amount of complaints from 2020 through 2021, with more than 619,000 in 2021 alone and Rep. James Clyburn, the chairman of the House Select Subcommittee on the Coronavirus Crisis wants credit reporting agencies TransUnion, Experian, and Equifax to be investigated.

The agencies have allegedly failed to respond to consumer complaints during the pandemic and continue to have longstanding problems with consumers raising complaints about credit reporting errors.

In May, the CFPB reported that  4.1% of complaints were resolved in 2021 compared to 25% in 2019 before the pandemic.

It appears that the majority of credit report disputes have not resulted in correction or removal of errors in consumers credit reports. The subcommittee found that between 2019-2012:

• Equifax corrected 43% - 47% of disputed items.

• Experian corrected about 52% of late payment disputes or other inaccurate data.

• TransUnion corrected approximately 49% - 53% of disputed credit reports during this time.

The CARES act, paused loan payments and were supposed to report them as current, though some lenders may have incorrectly categorized them as late.

Consumers have been reporting errors on a larger scale. The CFPB estimated the combined number of dispute submissions among Equifax, Experian and TransUnion to be 8 million in 2011. The subcommittee found that in 2021 Equifax received nearly 14 million complaints alone.

The record breaking amount of complaints consist of nearly 336 million items, including names, addresses and credit accounts on their credit reports. Yet evidence by the subcommittee found that credit raters discard millions of disputes a year without investigation. At least 13.8 million were thrown out between 2018 and 2021.

Discarding disputes violates the Fair Credit Reporting Act (FCRA) if they are submitted directly by consumers to authorized representatives.

The companies defense is that disputes are discarded without investigation when they suspect a credit repair service is making the complaint. Which highlights the importance of why you should make complaints yourself, as they may also be disputing information on your report that is accurate.

The agencies have a criteria that determine which disputes may be submitted by an unauthorized third party. For instance, Equifax, tosses out mail that tends to similar language and formatting and also comes from the same zip code.

Experian takes into account for envelope and letter characteristics, this includes same/similar ink color, same/similar formatting when choosing what disputes to discard.

It was found that credit rating companies referred more than half of the disputes to data furnishers for investigations between 2019 and 2021. TransUnion referred the most.

The prevalence of credit reporting errors have been especially concerning at a time when consumers needed access to their credit to handle difficult economic circumstances brought on by the pandemic. Errors in credit reports have the potential to lower credit scores that could deny access to loans, housing, and possibly employment, among other serious consequences.

Recent reports have noted increased activity among credit repair companies which can inflate the complaint numbers. This seems to be the biggest cause of consumer complaints being thrown out. It highlights the importance of making complaints about credit reporting errors yourself rather than relying on a third party, since many credit repair companies may make illegitimate complaints or dispute information on your reports that are accurate.

The credit reporting industry is continuing to to collaborate with the CFBB and policymakers to better serve consumers and will continue to make better economic opportunity solutions.

How to Dispute a Credit Report

How to Dispute Credit Report

Obtaining your credit report is the first step in disputing any inaccurate or wrong information which may appear on it. Federal law requires the three national credit reporting companies, Equifax, Experian, and Trans Union, to provide you with a free credit report every year. Get your free credit report at AnnualCreditReport.com; which is the official site to help consumers obtain their free credit report. Inaccuracies on your credit report may negatively affect you. If you find wrong information on your credit report start here:

Contact the credit reporting company in question. The disputing procedure can be initiated online.

• To dispute a credit report from Experian,click here.

• To dispute a credit report from Trans Union, click here.

• To dispute a credit report from Equifax, click here.

Credit reporting companies must investigate disputes made by consumers. Thirty (30) days after the dispute is initiated, credit reporting companies are required to provide consumers with the results. The results should be accompanied by a free credit report. If the disputed information has not been corrected following the credit reporting companies dispute procedures, consider seeking legal action.