The dispute process is critical to ensuring the accuracy of credit reporting, and to protecting the rights of the millions of consumers whose livelihoods, housing, insurance and access to credit depend on accurate reporting.
Identity theft has led to a federal lawsuit being filed against Citibank North America, Inc. (Citibank) and Experian Information Solutions, Inc. (Experian). Both Citibank and Experian are being sued for violating the Fair Credit Reporting Act (FCRA) because they reported fraudulent information (among other things) after it was disputed.
The case involves the plaintiff’s identity being stolen by a relative. The thief used plaintiffs identity to open two credit card accounts with Citibank.